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  • terms
  • terms
  • terms
  • terms

Terms and conditions

§ 1 Prices

The prices of the respective valid pricelist or the previously confirmed prices in the offer are valid.

§ 2 Rates

The Airport- and City fare is only valid for Hamburg and for a distance from/to 25 km start/finish, in addition the fare will be charged extra. For tours outside Hamburg the touringtarif will be applied or the trip will be charged at a flat rate, an individual offer will always be made, the price depends on hours and the requested vehicle class (e.g. Mercedes S-Class etc.).
For airport transfers the waiting time at the airport is 30 minutes including, after that the waiting time will be charged every half hour.

§ 3 Cancellation of the contract

If the customer withdraws from the service contract or the confirmed offer, or if he does not use the limousine service without withdrawing from the contract, the company F1RST Limousines & Services GmbH can demand reasonable cancellation fees.

For airport and city transfers as well as hourly bookings on a weekday within Hamburg (exceptions are bookings on several days and events) cancellations up to 24 hours before order start free of charge,

for less than 24 hours before the start of the order 25% of the order value will then be due,

for less than 12 hours before the start of the order 50% of the order value will then be due,

for less than 2 hours before the start of the order 100% of the order value will then be due.


For one-day events or bookings on several days the following cancellation fees apply:

Up 14 days before the start of the order cancellations are free of charge,

for less than 14 days before the start of the order 25% of the order value will then be due,

for less than 5 days before the start of the order 50% of the order value will then be due,

for less than 24 hours before the start of the order 75% of the order value will then be due,

for less than 12 hours before the start of the order 100% of the order value will then be due.

If a pre-payment for a service of the company F1RST Limousines & Services GmbH is agreed upon first with the customers and is not paid these to the agreed upon date, then F1RST Limousines & Services GmbH can withdraw from the contract. If the agreed payment date should lie within the cancellation periods, then these costs result for the customer.

§ 4 Performance time period

A spontaneous order extension is only possible after consultation with the central office or the chauffeur. In the case of airport/train or ship pick-ups, the passengers or their agencies are obliged to report any changes in flight times immediately in writing or by telephone. In the case of notifications, the obligation to transport shall expire.

§ 5 Additional costs

phone, parking fees, hotel, entrance fees will be charged separately.

§ 6 Duty of care

If one of the limousine guests pollutes or damages the vehicle, the client must bear the costs of cleaning or repairing the damage. If soiling or damage is serious and the vehicle is not ready for use on the following hours or days, the minimum charge is 50,- € net per hour or 250,- € net per day.
Smoking is not permitted in the vehicles, nor is the taking of drugs or other intoxicants.

§ 7 Payment

Payments are due 14 days after receipt of invoice, unless otherwise agreed.

§ 8 Taking animals with you

The carriage of pets requires prior agreement with us.

§ 9 Liability

F1RST's liability shall be limited to three times the agreed service price, insofar as damage to the customer or limousine service user is caused neither intentionally nor through gross negligence. For the damages which the customer or the Limousine Service User causes to the vehicle used, he is jointly and severally liable. If the lessor is unable to meet an agreed date due to technical breakdowns, force majeure, weather-related emergency or legal requirements (e.g. smog), the lessee has no claim to performance of the contract. The Lessor shall attempt to procure a replacement vehicle for the Lessee, if this is not successful, the Lessee shall receive a possible deposit back. Any further recourse against the Lessor is excluded. Under no circumstances may existing traffic regulations be violated.

§ 10 Place of jurisdiction

Jurisdiction for all disputes is Hamburg.

Published: 15.01.2019

F1rst Limousines & Services
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  • Telephone: +49 40 606 66 88
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